Packing and Shipping
Our target is to provide an efficient, professional and express shipping service at reasonable cost to all of our clients.
We achieve this by selling on Saturdays, taking payments and packaging lots on Sundays and Mondays and shipping all lots on Mondays and Tuesdays leaving us free to concentrate on other things from Wednesdays onwards.
Client Services Department
Our Client Services Department (Telephone 01928 579796) is open on the Sunday, Monday and Tuesday after every sale when successful Absentee Bidders will be contacted by telephone or email to arrange payment and take instructions regarding shipping. When packing and shipping is required, this is undertaken on the two days after every sale (Sunday and Monday) and the goods will normally be despatched within 24 hours. All payments must be completed no later than close of business on the Tuesday immediately following the auction.
Payment by Absentee Bidders may be made by Electronic Transfer or BACS or Cheque or Debit Card or Credit Card (there is a small surcharge for payment by credit card). For new clients, we regret that we are unable to accept card payments for accounts exceeding £200. In the case of clients placing absentee bids via a third party internet facility (e.g. the-saleroom.com, easyliveauction.com, or similar) payments are normally taken from the registered debit or credit card automatically following the auction.
Please pay for your lots promptly as late payment will inevitably result in delayed delivery. Details of non-payers are shared with other auction houses and live internet bidding sites.
Our shipping charges within the UK
With the exception of small packages, all shipping is undertaken by UPS. We do not normally use other courier services although some small packages may be shipped via Royal Mail.
- Packing and Shipping of items under 2 kgm from £8 to £15 including insurance for loss (not damage) in transit.
- Packing and Shipping of items between 2 kgm to 10 kgm from £18 including insurance for loss (not damage) in transit.
- Packing and Shipping of items over 10 kgm from £22 including insurance for loss (not damage) in transit.
For Packing and Shipping of very large items (eg furniture, dinner services, quantities of general lots), we are usually able to recommend a specialist door-to-door courier service at reasonable cost. Please ask for a quotation before bidding.
If you prefer to employ your own courier, we provide a packing service with prices starting at £5 (not dinner services or general lots).
Our shipping charges worldwide
Packing and Shipping of items under 2kg costs from £20 including insurance for loss (not damage) in transit. For packing and shipping of items over 2 kgm, please ask for a quotation before bidding.
All packages are delivered on a 'signed for' basis. Any insurance is provided by the courier or shipper and The Auction Centre accepts no liability for any loss or damage after the goods have been collected or delivered to the courier or shipper.
All prices are net of VAT